Location: Cartagena, Colombia / Austin, Texas / Remote

Salary: Competitive salary in Colombian Pesos + (Equity & Revenue Sharing)

About Us:

Speakable is a fast-growing startup that is revolutionizing second language education. We are a growing team of nomadic technologists and language enthusiasts driven to create better learning outcomes by providing language teachers with the best tools to facilitate speaking in their classrooms.

We are on a mission to democratize access to real-time speaking feedback for every second language learner. As part of our ambitious growth plans, we are looking for an experienced and passionate Head of Customer Success to lead our customer success team, drive customer engagement, and ensure customer satisfaction.

Responsibilities

• Develop and implement customer success strategies to improve customer retention and satisfaction
• Lead the customer success team to develop and execute customer onboarding and engagement plans
• Build and maintain relationships with key customers to promote adoption of our products
• Collaborate with cross-functional teams to identify and address customer needs
• Collect and analyze customer feedback to drive product improvements and innovation
• Monitor and report on key performance metrics to executive leadership

Our Values:

• Feedback: Direct feedback is rocket fuel for personal and professional growth.
• Humans: The number of people we serve and make a positive impact on is more important than the numbers in our bank accounts.
• Creating boldly: When there’s no trail, we aren’t afraid to blaze a new path.
• Different perspectives: We seek out the views and opinions of people who have lived different experiences from our own.
• Drive: We’re grateful for the advantages we have and we work tirelessly to create advantages for others.